Grand Kemang Hotel Jakarta, managed by MESA Hotels & Resorts, is looking for young, creative, innovative, highly motivated and goal-oriented candidates as:
Leisure Consierge
Jakarta Raya
Responsibilities:
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Being familiar with all hotel services, facilities and function as well as surrounding areas such as major city attraction, airline schedule, course map to provide guest with accurate information.
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Creating and maintain guests database and compile them into a complete guest profile.
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Assisting the guest to showing room, meeting room, group bookings or wedding functions, etc.
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Checking all VIP and regular guests arrival, reconfirm flight details, estimated time of arrival and other special request.
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Ensuring maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
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Identifying guest with long-term business and offer various services and facilities available in the hotel, including applicable hotel promotion.
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Establishing personal contact with long staying guest and their family upon arrival and maintaining relationship throughout their stay.
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Handling and resolving any guest complaints promptly according to the procedures.
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Maintaining smooth relationship between the management and the guests.
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Welcoming and escort all FIT guests, VIPs and long stay guests on arrival and departure.
Requirements:
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Good knowledge and skills in Front Office Hospitality Business.
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Team work oriented as well as independent person.
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Guest satisfaction oriented with effective complaint handling.
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Excellent interpersonal skill with pleasant personality.
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Good ability to communicate effectively with all level.
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Honest with high integrity.
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Dynamic and energetic.
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Creative and open-minded for improvements.
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Hard worker and ready to work flexible hours.
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Proactive and responsive with the guests needs.
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Fluent in English (oral and written) or other foreign language ability is preferred.
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Familiar with hotel software system.
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Diploma or degree from recognized Hospitality/ Tourism/ Hotel Management School.
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At least 2 years experience in similar position at 4 or 5 stars hotel.
" Only short-listed candidates will be invited via e-mail/phone for Test and Interview "
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Leisure Consierge - PT Kemang Jaya Raya (Hotel Grand Kemang) - Jakarta Raya
Reviewed by Diah Putriana
on
Rating: 4.5
Ditulis oleh:
Diah Putriana -
