Grand Kemang Hotel Jakarta, managed by MESA Hotels & Resorts, is looking for young, creative, innovative, highly motivated and goal-oriented candidates as:
Leisure Consierge
Jakarta Raya
Responsibilities:
- Being familiar with all hotel services, facilities and function as well as surrounding areas such as major city attraction, airline schedule, course map to provide guest with accurate information.
- Creating and maintain guests database and compile them into a complete guest profile.
- Assisting the guest to showing room, meeting room, group bookings or wedding functions, etc.
- Checking all VIP and regular guests arrival, reconfirm flight details, estimated time of arrival and other special request.
- Ensuring maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Identifying guest with long-term business and offer various services and facilities available in the hotel, including applicable hotel promotion.
- Establishing personal contact with long staying guest and their family upon arrival and maintaining relationship throughout their stay.
- Handling and resolving any guest complaints promptly according to the procedures.
- Maintaining smooth relationship between the management and the guests.
- Welcoming and escort all FIT guests, VIPs and long stay guests on arrival and departure.
Requirements:
- Good knowledge and skills in Front Office Hospitality Business.
- Team work oriented as well as independent person.
- Guest satisfaction oriented with effective complaint handling.
- Excellent interpersonal skill with pleasant personality.
- Good ability to communicate effectively with all level.
- Honest with high integrity.
- Dynamic and energetic.
- Creative and open-minded for improvements.
- Hard worker and ready to work flexible hours.
- Proactive and responsive with the guests needs.
- Fluent in English (oral and written) or other foreign language ability is preferred.
- Familiar with hotel software system.
- Diploma or degree from recognized Hospitality/ Tourism/ Hotel Management School.
- At least 2 years experience in similar position at 4 or 5 stars hotel.
" Only short-listed candidates will be invited via e-mail/phone for Test and Interview "
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Leisure Consierge - PT Kemang Jaya Raya (Hotel Grand Kemang) - Jakarta Raya
Reviewed by Diah Putriana
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