Sword Ciboodle is now part of Kana
About KANA Software
KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 900 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in Silicon Valley, California and has offices worldwide. www.kana.com
Senior Application Support Engineer
Jakarta Raya
Responsibilities:
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As a Senior Application Support Engineer in our Jakarta Offshore Division, you will be part of our Engineering staff, supporting Kana enterprise applications that are deployed to Kanas clients all over the world. This will involve you in all aspects of the development and deployment life cycle; you will also have the opportunity to lead and mentor other software engineers in the application support team.
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Supporting our applications that are deployed to the clients is an element of our business, and we feel obliged to continue providing the best possible service to all our customers. We look for two key attributes in the people we recruit: passion and aptitude.
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Passion: means we employ people who are excited about the process of building and maintaining software, and want to do this using the most up-to-date thinking on the science of software engineering. We recruit people who want their work to be stimulating; i.e. people who want the job to provide continuous learning and the opportunity to improve their skills.
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Aptitude: we look for people who have real talent for the development and maintenance of software; these are people who want to work with peers they respect and will learn from.
Requirements:
Essential Criteria:
To be considered for this role you will need: -
A Bachelor's or Masters degree in Computer Science / Software Engineering or an equivalent third level qualification in another technical field or similar relevant industry experience.
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5+ years of experience in Application Support
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3+ years of enterprise Java development.
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2+ years of experience in working with MS SQL Server and Oracle database.
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2+ years of experience in working with Linux, Unix and Windows Server 2008
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Good communication skills (English & Indonesia)
Desirable Criteria:
In addition it would be advantageous if you have one or more of the following:
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Experience of leading and mentoring other developers.
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Experience of full software life cycle.
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Extensive knowledge & practical experience of HTML, CSS &Javascript.
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Experience of using SVN (for source control, branching & merging and build automation).
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Knowledge of performance analysis and tuning of web applications
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Familiarity or experience working with Software Testing Automation tools, such as Selenium.
The Company will interview only those candidates who appear from the information provided on their application form, to meet a minimum of all of the essential criteria. Please note desirable criteria may be applied if necessary.
Additional Information
Travel: Some travel might be required. (5%)
Location: This position will be based in KANAs office in Jakarta, Indonesia.
Compensation: In addition to a competitive base salary and bonus incentives, KANA offers a highly competitive total rewards compensation and benefits package.
We advise serious candidates to update and complete their curriculum-vitae (i.e.: contact detail, education & GPA, experience, etc.) before submitting the application
Relevant security clearance will be required for the successful candidates (s)
All candidates must be able to demonstrate a pre-existing right to work in Indonesia.
Documentary proof will be requested at interview.
If you meet the above-mentioned qualifications, please send your application to:datje@kana.com
KANA is an Equal Opportunity Employer
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